The Company has adopted Fair Practice Code by mean of Board Resolution passed through Circulation vide approval dated August 01, 2015 and Customer Grievance Policy vide Board Resolution dated January 30, 2015.

View the Fair Practice Code

English Version
हिन्दी संस्करण
View Customer Grievance Redressal Policy

English Version
हिन्दी संस्करण


The Board of Directors of the Company adopted the Vigil Mechanism Policy vide Board's approval dated July 17, 2014.

Vigil Mechanism-Whistleblower Policy

CSR Policy


SVCL CODE OF CONDUCT

1. We shall provide microfinance services to any low-income client who is an Indian citizen, irrespective of race, caste, religion or language.
2. We shall interact with our clients in an empathetic and respectful manner.
3. We shall maintain decency and decorum while visiting the client for collection of dues.
4. We shall scrupulously avoid any behavior that suggests any kind of threat or violence.
5. Except for the loan installments as mentioned in the loan card and applicable fees & charges for which receipts are provided, customers need not pay any extra amount in cash or kind to the staff or any other person.
6. Any type of asset will not be required to be kept as collateral against any loan in Joint Liability Group (JLG) model.
7. SVCL staff should acknowledge each and every financial transaction in presence of members through receipt or entry in the loan card.
8. Loan application forms will not be returned to the members as it is the property of the organization.

GRIEVANCE REDRESSAL

In case of any complaints please call-

Grievance Redressal Officer : Mahima Pandey
Toll Free Number - 1800-120-9040 or email at grievance@svcl.in

Complaints can also be mailed to SVCL at the following address: -

S V Creditline (P) Limited,
5th Floor, Tower B, SAS Towers, Medicity, Sector - 38, Gurugram, Haryana, India - 122001

In case the borrower is not satisfied with the decision of the Grievance Redressal Officer, he/she may contact Reserve Bank's official in charge of the regional office of the Department of Non-Banking Supervision at the below address:

The Department of Non-Banking Supervision,
Reserve Bank of India: Delhi Regional Office Parliament Street, New Delhi-110001
Tel: 011-23318759, E-mail: dnbsnewdelhiPrbi.org.in

किसी प्रकार की शिकायत के लिए कृपया फ़ोन करें -

शिकायत निवारण अधिकारी : महिमा पांडेय

टोल फ्री नंबर - 1800-120-9040 या ई मेल करें - grievance@svcl.in

एस. वी. सी. एल. को शिकायत दिए गए पते पर भी की जा सकती है -

एस. वी. क्रेडिटलाइन प्राइवेट लिमिटेड,
पाचवी मंजिल, टॉवर बी, सास टॉवर्स, मेडिसिटी, सेक्टर - ३८, गुरुग्राम, हरियाणा, भारत - १२२००१ .

मामले में उधारकर्ता शिकायत निवारण अधिकारी के निर्णय से संतुष्ट नहीं है, वह / वह नीचे दिए गए पते पर गैर बैंकिंग पर्यवेक्षण विभाग के क्षेत्रीय कार्यालय के आरोप में रिजर्व बैंक के अधिकारी से संपर्क कर सकते हैं:

गैर बैंकिंग पर्यवेक्षण विभाग,
भारतीय रिजर्व बैंक। दिल्ली क्षेत्रीय कार्यालय संसद मार्ग, नई दिल्ली -110001
बोर्ड नंबर: 011-23318759, ई मेल: dnbsnewdelhiPrbi.org.in


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